Privacy Policy

1. Introduction

At Sopen.ai, we respect user privacy and strive to protect your data in accordance with the highest security standards. This policy explains how we collect, use, store, and disclose information related to you when you use our services.

Please read this policy carefully. By using the service, you agree to all terms and conditions described below.

2. Data We Collect

We collect two main types of data:

2.1. Direct Personal Data

• **Email Address:** Collected upon registration and used for verification and communication.
• **Payment Information:** Collected by our partner (Stripe) for subscription processing. We do not store your credit card details directly.

2.2. Usage and Performance Data

• **Activity within the Site:** Including pages visited, session duration, and user clicks (for analytics and performance improvement).
• **Cookies:** We use them to store user preferences (such as dark/light mode) and enhance the login experience.
• **Aggregated Data via APIs:** Including data processed through Google Cloud, Analytics, and OpenAI API for operational and improvement purposes, which is processed in a manner that does not reveal your personal identity.

3. How We Use Data

The data we collect is used for the following purposes:

• **Service Improvement:** To analyze how the platform is used and identify areas that need development or optimization (closed learning loop).
• **Content Customization:** To provide advertising or editorial content more relevant to your interests.
• **Communication and Notifications:** To send system updates, security notices, or information about your subscription plan.
• **Security and Compliance:** To detect and prevent fraud, and to comply with legal obligations.

4. Data Storage and Security

• **Infrastructure:** We use MongoDB Atlas databases to store user data and rely on Cloudflare services for infrastructure protection and content delivery network (CDN) provision.
• **Security:** All transfers between your browser and our servers are encrypted using SSL/TLS protocols to ensure your data is protected during transmission.
• **Retention Period:** We retain your data as long as your account is active or as required to comply with our legal obligations.

5. Data Sharing

We do not sell, rent, or share users' personal data with third parties for direct marketing purposes.

We may share your data only in the following cases: (1) with service providers acting on our behalf (such as cloud storage or payment processing services), (2) if required by law or in response to a court order, (3) in the event of a sale or transfer of part or all of the company's assets, in which case users will be notified in advance.

6. User Rights

As a user of Sopen.ai, you have the right to:

• **Right to Access:** Request a copy of the personal data we hold about you.
• **Right to Rectification:** Request correction of any incomplete or inaccurate information.
• **Right to Erasure (Right to be Forgotten):** Request complete deletion of your account and personal data, except for data required by law to be retained.

To submit any of these requests, please contact us via the dedicated email address on the "Contact Us" page.

7. Policy Updates

We reserve the right to modify this policy at any time. In the event of material changes, we will notify you via email or a clear notice within the platform before the modification takes effect. Your continued use of the service after the changes are published constitutes your acceptance of the new terms.